1. Return Eligibility
    • Condition of Products: We accept returns for products that are unopened, unused, and in their original packaging. Products must be in the same condition as when received.
    • Time Frame: Returns must be initiated within [30 days] of the delivery date. We cannot accept returns after this period.
  2. Non-Returnable Items
    • Perishable Goods: Due to the nature of our products, we do not accept returns on perishable goods such as ghee once the seal has been broken or the product has been opened.
    • Sale Items: Sale items or items purchased with a discount are final sale and cannot be returned.
  3. Refund Process
    • Refund Request: To request a refund, please contact our customer service team at "Contact Us" with your order number and reason for the return.
    • Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process the refund to your original payment method.
    • Refund Timing: Refunds will be processed within [5-7 business days] after the return is approved. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  4. Return Shipping
    • Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to an error on our part, such as a damaged or incorrect item.
    • Shipping Address: Please send the return to the following address:
      Civil Lines, Muradabad 24401, India
  5. Damaged or Defective Products
    • Reporting: If you receive a damaged or defective product, please contact us within [48 hours] of delivery. Provide photos of the damaged item and a description of the issue.
    • Replacement or Refund: We will offer a replacement or refund for damaged or defective products, including covering any return shipping costs.
  6. Exchanges
    • Exchange Policy: We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
  7. Contact Information
    For any questions or concerns regarding these Terms, please contact us at Contact Information.

Note: This Refund & Return Policy is subject to change. Please review our policy periodically for updates. Your satisfaction is our priority, and we strive to ensure a pleasant shopping experience with Matki Farms.